"specializing in French products"

FAQ

Frequently Asked Questions



 The French Rendez-vous, Inc.
email us
 9410 Montgomery Rd Cincinnati OH 45242 USA 
toll Free 877 937 3624
Tuesday-Saturday 11 -5  ET

Customer feedback
CERAMICS - GLASS
 FABRICS LINENS
 SOAPS/Lotions/Candles
 GENERAL INFO
Quimper Potterynew page
Quimper Pottery
Cicada/Cigales
Other Faience/Majolica
 Limoges Porcelain
Gien China Tableware
Santons de Provence
Anduze pots
Urns
Glass Bell Jars
 Toiles 
Provence1
Provence2 
Oilcloth/Yd 
OilclothTablecloths
Coated /Treated Fabrics 
Various Fabrics
Pierre Frey
 Provence Table linens & Gifts
French Towels
Brittany Towels
Aprons



 Compagnie de Provence
Maison de la Vanille
Roger Gallet

Yard Glove Hand/Body Lotion

Scented Candles
 Ordering with a Credit Card
Special Deals
Return Policy
Customer feedback
Contact us
Information
Directions
Home
Quimper Club


CATALOG REQUEST


Is the Online site secure?  |  Will  the yardage ordered  be one piece  | What is a Treated/Coated Fabric?  |  Return policy?  |   Who are we?  |  Will I be charged Sales tax?  |   Where are orders shipped from?   |   How do we ship? 
  How Long does it take for my order to be shipped out?  |
  Are these products made in China?   |  How true are the colors on my computer monitor?
  How to read Stock Status?  |  How can I know the value of an antique piece of French Pottery?
Who are we?
We are a retail store in Cincinnati OH, specializing in importing goods from France.
We also sell through our web site.
Is the online site secure?
Yes it is secure. When you are in the online store,  you will see in the address bar of your browser:
https:// hosting.unlimitedmedia.com/frenchrendezvous.com/cgi-bin/frenchstore/agora.cgi.
That is the address of the hosting site. You might get a dialog window saying:
"The certificate for this website was signed by an unknown certifying authority. You might be connecting to a website that is pretending to be “hosting.unlimitedmedia.com” which could put your confidential information at risk. Would you like to connect to the website anyway?"
This is the correct address for or secure site where customers can order online.
Will the yardage I order be one piece?
yes it will be sent as one piece , for example if you order 3 yards of Oilcloth, coated cotton or any other fabric, you will receive one 3 yard long piece.
What is a treated  or coated fabric?
It is a material that has had one of the following treatments so it becomes water repellent and stain resistant: its main usage is tablecloth but can also be used to cover seats, benches, make tote bags, aprons. etc...
 
1. Acrylic coating
A permanent coating that makes the fabric water repellent and stain resistant.
For example an acrylic coated tablecloth can be wiped multiple times with a wet cloth and once you start seeing marks,
you can wash it in the washing machine as a regular color cotton, best not to put it in the dryer.
Can be ironed on the back.
You can feel the coating to the touch but it still keeps the feel of a cotton fabric. The coating does not  make the fabric glossy or shiny and does not have a vinyl feel.

2. Teflon® treatment.
A permanent coating that makes the fabric water repellent and stain resistant.
Same properties as acrylic coating except you can not feel the treatment to the touch, it feels like a regular cotton fabric.

3. Vinylized Fabric or more commonly called "Oilcloth".
A material which has been coated with a "PVC" surface on which a pattern is then printed,
This material can be wiped with a wet sponge and cut with scissors into any shape desired.
Can not be washed in a washing machine.
No hemming needed.


         Will I be charged Sales Tax?
If your order is going to a destination in OHIO, it will be charged the local sales tax rate 6.5%
If your order is to be shipped outside of OHIO, there will be no Sales tax.

        Where are the customers' orders shipped from?
They are shipped from Cincinnati OH USA.


        How do we ship?
UPS Ground for US domestic orders except  fabric swatch orders which are mailed via USPS.
USPS for International orders
We can also ship using the other UPS services as Next Day Air etc...at the customer's request and Shipping fees will be charged accordingly after customer is notified of cost.
We can also ship via Fedex if Customer provides us with their Fedex Account #

       How long does it take once your order is placed  for us to ship it out?
If you order  online on a Sunday or  Monday, we will receive it at the earliest on the following Tuesday.
Once we have received your order:
-  for products in stock, we ship within  2 - 5 business days, at times, it can be shipped same day.
-  for Special order products, it will vary from 2 to 6 weeks for us to receive the orders, depending on
which supplier it is coming from.
To keep in mind (as Special orders come from France) that International Shipments have to go through various stages, the last one being US Customs, which add an unpredictable period of time.
 

      Return Policy
click here to read the Return Policy
        
     Are these products made in China?
No.
Most of our products are made in France, few are made in neighboring countries like Italy as there is a great deal of collaboration especially in the printing industry between France and Italy.
As examples, our Provence Cotton fabrics, tablelinens, toiles, other various fabrics, soaps, perfumes, pottery, new China, Antiques are all made in France. 

     Will the Colors of a product seen on my computer monitor be the same once I see it after order is received?
All computer monitors reproduce colors in a different way. We try to show in the most faithful way the true colors but it can not be 100% exact. That is why for Fabrics by the yard, we offer the service of Swatch Orders  so you can see for a minimal $ amount the colors of a fabric before ordering yardage.

    How to read Stock Status?

In Stock:  we have it in Stock but in some instances it can take up to 24 hours for inventory status to be updated as some orders can be placed late at night for example in California which is middle of the night for Ohio so Inventory Status then would only be updated next day Eastern Time.

Out of Stock:  we are waiting to learn from supplier if  the same product can be re-ordered.

Sold out:  No longer available. Sometimes we leave such a product up on the web site still marked SOLD OUT as they might be back in production at a later time. For example, a fabric pattern can be discontinued by the manufacturer out of the blue but  6 months or a year later the same manufacturer might decide to  produce a new batch.

In Transit:
product has been ordered and is in the process of being shipped or is on its way to us from France.


   How can I get to know the value of  a piece of French pottery I got at a yard sale or from my grand mother?

we offer a service of appraisals click here for info on how to get French pottery appraised.
We will not answer emails requesting free info  nor give any info over the phone.


The French Rendez-vous, Inc.
9410 Montgomery Rd
Cincinnati OH 45242 USA

INFO: welcome@frenchrendezvous.com


Ohio customers will be charged 6.5% Sales Tax.
Prices subject to change and do not include shipping from Ohio to your final destination.
 
 
                                                 

Call Toll Free 877-937-3624 Tuesday to Saturday 11am to 5pm EST

We Accept VISA/Mastercard/AmericanExpress/Discover

home

provence fabric provence textile french toile de jouyprovence fabric provence textile french toile de jouy provence fabric provence textile french toile de jouy provence fabric provence textile french toile de jouy provence fabric provence textile french toile de jouy provence fabric provence textile french toile de jouy provence fabric provence textile french toile de jouy provence fabric provence textile french toile de jouy provence fabric provence textile french toile de jouy provence fabric provence textile french toile de jouy provence fabric provence textile french toile de jouy provence fabric provence textile french toile de jouy provence fabric provence textile french toile de jouy provence fabric provence textile french toile de jouy provence fabric provence textile french toile de jouy provence fabric provence textile french toile de jouy provence fabric provence textile french toile de jouyFrenchprovence fabric Provence textile French toile de jouyprovence fabric provence textile french toile de jouy provence fabric provence textile french toile de jouy provence fabric provence textile french toile de jouy provence fabric provence textile french toile de jouy provence fabric provence textile french toile de jouy provence fabric provence textile french toile de jouy provence fabric provence textile french toile de jouy provence fabric provence textile french toile de jouy provence fabric provence textile french toile de jouy provence fabric provence textile french toile de jouy provence fabric provence textile french toile de jouy provence fabric provence textile french toile de jouy provence fabric provence textile french toile de jouy provence fabric provence textile french toile de jouy provence fabric provence textile french toile de jouy provence fabric provence textile french toile de jouy Toiles de JouyToile french fabric, french fabric, country french fabric, provencal fabric, Provence Fabric,ToilesdeJouy, Jouy en Josas,Toiles de Jouy,Toile french fabric, french fabric, country french fabric, provencal fabric, Provence Fabric,ToilesdeJouy, Jouy en Josas,Toiles de Jouy,Toile french fabric, french fabric, country french fabric, provencal fabric, Provence Fabric,ToilesdeJouy, Jouy en Josas,Jouytoile